Property Report Service — Terms and Conditions
Last updated: 13 August 2026
1. Who we are and what these terms cover
1.1 We are Anteire Properties Ltd, a company registered in England and Wales (company number 17168776, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ) ("Anteire", "we", "us"). Contact: [email protected].
1.2 These terms govern the purchase of our property report services through anteire.com/property-report (the "Service"). By placing an order you agree to these terms. If you do not agree, do not order.
1.3 We are a property trading company. We are not a firm of chartered surveyors, we are not regulated by RICS, and we are not an estate agent acting in the sale of your property.
2. Definitions
- "Report" — the Market Appraisal Report, Deal Validation Report, or Report + Consultation product described on the order page, delivered as a PDF.
- "Inspection Add-on" — an optional physical visit to the property carried out by a third-party inspector, producing photographs, video and observations.
- "Consumer" — an individual buying wholly or mainly outside their trade, business, craft or profession.
3. The Service — what a Report is, and what it is not
3.1 A Report is a desktop market appraisal: an opinion of the likely market value and (where the product includes it) rental value and investment characteristics of a property, produced from public and licensed data sources — including HM Land Registry price paid data, the UK House Price Index, the domestic EPC register, Police.uk, ONS/Census data and portal listing records — combined with automated valuation modelling and human review.
3.2 A Report is not:
(a) a valuation for the purposes of the RICS Valuation — Global Standards ("Red Book") and is not prepared by an RICS Registered Valuer;
(b) a survey, inspection or assessment of the condition, structure or safety of the property (the Inspection Add-on records visible condition but is not a survey);
(c) suitable for, and must not be relied on for, mortgage lending or any secured borrowing, taxation, probate, matrimonial or other legal proceedings, insurance reinstatement, or any purpose requiring a regulated valuation;
(d) financial, investment, legal or tax advice, or a recommendation to buy or sell any property.
3.3 Values in a Report are indicative estimates expressed as a range. Property markets move and individual properties differ; the price actually achievable may fall outside the stated range. Where our data is insufficient to support a reliable estimate for the nominated property, we will tell you and offer a full refund instead of a Report.
3.4 Coverage: England and Wales only. We do not report on park homes, commercial property or land. New-build properties and houses in multiple occupation are covered only in the Deal Validation tier, with stated limitations.
4. Ordering, price and payment
4.1 Prices are as stated on the order page at the time of order and are payable in full at the point of order. [Anteire Properties Ltd is not currently registered for VAT; if that changes, prices will be shown inclusive of VAT.]
4.2 Your order is accepted when we email you an order confirmation. We may decline an order (for example, a property outside coverage) — in that case we refund in full.
4.3 You must provide accurate property details. If the property cannot be identified from the details given, we will contact you; the delivery clock stops until it is resolved.
4.4 Report-fee credit. If, after delivering your Report, we make a written offer to purchase the property and a sale of the property to us (or to a buyer to whom we lawfully assign our purchase contract) completes, we will credit the price you paid for the Report on that property against the transaction, applied as an addition to the sums payable to you at completion. The credit covers one Report order per property, is not transferable and has no cash value if the sale does not complete. [Owner to decide: does the credit include the Inspection Add-on fee, and is the trigger completion or exchange?]
5. Delivery
5.1 Desktop Reports: within 2 working days of order confirmation. With the Inspection Add-on: normally 3–5 additional working days, subject to access and inspector availability.
5.2 Delivery is by email to the address you give. Check your spam folder before chasing us — then chase us.
6. Your right to cancel (Consumers)
6.1 If you are a Consumer, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the order without giving a reason.
6.2 Our order form asks you to expressly request that we begin work immediately and to acknowledge that you lose the right to cancel once we have fully performed everything you ordered — that is, your Report has been delivered and, where your order includes them, your consultation has taken place and your inspection visit has been carried out. If you cancel after work has started but before full performance, we will refund the price less a proportionate amount for the work already performed.
6.3 To cancel, email [email protected] with your order reference (a model cancellation form is available on request). Refunds are made to the original payment method within 14 days.
6.4 The Inspection Add-on is cancellable free of charge until the inspection visit has been booked with the third-party provider; after booking, the add-on fee is refundable less any charge the provider makes to us for cancellation.
7. Inspection Add-on — third-party visits
7.1 Inspection visits are performed by vetted third-party providers on our instruction. We remain your contract partner and are responsible for the deliverable.
7.2 You are responsible for lawful access: if the property is not yours, you must confirm the occupier's or owner's consent to the visit. Failed visits caused by refused or impossible access are chargeable.
7.3 The inspection records visible condition only. It is not a survey, involves no testing of services or structure, and no liability is accepted for defects not visible on the day.
8. Use of the Report; intellectual property
8.1 The Report is prepared for you alone and for your own decision-making. You may share it with your professional advisers. You may not resell it, publish it, or provide it to a lender or court as a valuation.
8.2 We retain copyright in the Report. Data within it is used under the applicable open-data licences (including the Open Government Licence for HM Land Registry data).
8.3 We accept no responsibility to any person other than the client named on the order.
9. Accuracy and our responsibility to you
9.1 We prepare each Report with reasonable skill and care, and every Report is reviewed by a person before delivery.
9.2 A Report informs your decision, but the decision itself remains yours, and we do not guarantee the outcome of any purchase, sale or investment. Subject to clause 9.3, we are not liable for loss of profit, loss of opportunity or loss of expected gain, or for inaccuracies in third-party public records that we have reproduced in good faith. Our liability for failure to prepare a Report with reasonable skill and care is limited as set out in clause 9.3.
9.3 Our total liability arising from any order is limited to the price you paid for that order, except that nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded. Nothing in these terms affects a Consumer's statutory rights.
10. Data protection
10.1 We process your personal data (contact details, property address, order details) to deliver the Service, under UK GDPR and our privacy policy at https://anteire.com/privacy-policy/. We do not sell personal data. Marketing contact happens only with your consent.
11. Complaints
11.1 Complaints to [email protected]; we acknowledge within 2 working days and respond substantively within 14 days.
12. General
12.1 These terms are the entire agreement for the Service. If any clause is found unenforceable, the rest stand. We may update these terms; the version in force at your order date applies to that order.
12.2 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction (a Consumer retains any mandatory protections of their country of residence).
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